Privacy Policy
Who is responsible for your information?
Andrew (Andy) Duckmanton runs Eastbourne Osteopathy at Natural Fitness and Therapies, Royal Parade, Eastbourne BN22 7AQ, and is responsible for the personal information you provide to the practice.
For privacy questions or requests, email andrewduckmanton@gmail.com, call 01323 335052, or write to the address above. This notice explains website enquiries, online booking and optional analytics. Updated 16 October 2026.
How do we collect information?
The website enquiry form collects your first name, last name, email address and message so the practice can respond. Please include only what is needed for your enquiry; avoid sending detailed medical records or other sensitive information through this form.
Online booking opens MyOsteopathy, a separate booking service. Information you enter there is used to arrange and administer your appointment. Health information relevant to your care can be discussed directly with Andrew.
Why do we collect such personal information?
We collect such non-personal and personal information for the following purposes:
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To provide and operate the services
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To provide our clients with assistance
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To be able to contact our clients
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To create aggregated statistical data and other aggregated and/or inferred non-personal information which we may use to provide and improve our respective services
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To comply with any applicable laws and regulations
How do we store, use, share and disclose our site visitors’ personal information?
Wix hosts this website and its enquiry form. MyOsteopathy provides the external booking service. Google Analytics is used for optional analytics, including the separate booking measurement described below.
These providers process information under their own service arrangements. Their notices explain their data handling, storage locations and international-transfer safeguards: Wix privacy notice, MyOsteopathy privacy notice and Google privacy notice. For questions about information held by the practice, contact Andrew directly.
Cookies
Essential cookies support website security and basic operation. Optional analytics help measure how the website is used. The website cookie banner lets you accept or decline optional cookies and change your choice through its settings. Your browser also lets you manage stored cookies.
The MyOsteopathy booking page has a separate choice: “Allow analytics” or “Keep analytics off”. Declining optional booking analytics does not prevent booking. The choice made on this website does not automatically set your choice on the booking page.
Optional booking measurement is based on your consent. You can change that choice using the booking page’s analytics control. Changing it stops future optional measurement; it cannot recall information already sent.
Read Wix’s explanation of website cookies for more about its platform cookies.
What optional booking analytics shares
The booking page’s optional analytics records a completed-booking event only after you allow analytics and complete a booking. It does not send your name, contact details, appointment time, symptoms or condition in that event. Advertising features are disabled.
Google may receive a random browser identifier and technical information about your device and browser, and processes the IP address as part of receiving the request. This is optional measurement, not an anonymous clinical record.
The booking page remembers your analytics choice for 180 days. You can change it through “Optional analytics” on that page. This consent-choice period is separate from the retention of booking information or clinical records.
Read how Google uses information from sites and apps that use its services.
Your privacy rights
You can ask to access your personal information, correct inaccuracies, or request erasure, restriction or transfer of information where the relevant right applies. You may also have the right to object to processing. Where processing relies on consent, you can withdraw that consent.
These rights depend on the circumstances. Withdrawing optional analytics consent does not automatically delete booking information or clinical records; some information may need to be retained for professional or legal reasons.
Send requests to andrewduckmanton@gmail.com or the practice address above. You can also complain to the Information Commissioner’s Office (ICO) if you are concerned about how your information is handled.
Retention and questions about your records
Website enquiries, appointment information and clinical records are different types of record. The 180-day setting above applies only to remembering your optional analytics choice; it is not the retention period for booking information or clinical records.
For details of the retention period, lawful basis and health-information safeguards that apply to your records, contact Andrew using the details below. Requests to delete records are considered individually, including any professional or legal reasons for retaining them.
Questions and Contact Information
Contact Andrew Duckmanton about privacy, your records or this notice.
Email: andrewduckmanton@gmail.com
Telephone: 01323 335052
Eastbourne Osteopathy
Natural Fitness and Therapies
Royal Parade
Eastbourne
BN22 7AQ
This notice was updated on 16 October 2026. Future changes will be dated here.